Last updated: August 4, 2026

Please read this policy carefully before placing an order. By completing your purchase, you acknowledge and agree to the cancellation, return, and refund conditions below.

1. Cancellation Before Payment Is Finalized

If your payment has only been authorized and has not yet been finalized, you may contact us to request a cancellation.

Cancellation is not guaranteed. If order processing has already begun or payment has been finalized, the order cannot be cancelled.

2. No Cancellation After Payment Is Finalized

Once payment has been finalized, the order is confirmed and cannot be cancelled, changed, or refunded at the customer’s request.

After payment is finalized, ANITROVE immediately begins processing the order and incurs costs associated with fulfilling it. For this reason, we cannot accept cancellations due to:

• Change of mind
• Ordering the wrong item
• Finding the same item elsewhere
• No longer wanting or needing the item
• Personal or financial circumstances
• Failure to review the product description or photographs
• Failure to review shipping costs, customs charges, or delivery estimates

Please carefully review all order details before completing payment.

3. Unavailable Items

Product availability is confirmed before payment is finalized whenever applicable.

If ANITROVE cannot fulfill an order, we will release the payment authorization or issue a full refund, as applicable.

The time required for a released authorization or refund to appear in your account depends on your bank or payment provider.

4. No Change-of-Mind Returns

We do not accept returns, exchanges, or refunds for customer convenience or change of mind after delivery.

Returns and refunds will not be accepted for:

• Change of mind
• Personal preference
• Ordering the wrong item
• The item being different from what the customer personally expected
• Minor differences in color caused by lighting, photography, or display settings
• Conditions clearly described on the product page
• Details visible in the product photographs
• Damage to packaging that was disclosed before purchase
• Customs duties, taxes, or import charges being higher than expected
• Delivery taking longer because of customs or circumstances outside our reasonable control

5. Eligible Refund Claims

We will review a return or refund request only when:

• The customer received an incorrect item
• The item was materially damaged during delivery
• The item has significant damage that was not disclosed on the product page
• The item materially differs from its product description
• An item or accessory explicitly stated as included is missing

The existence of one of these circumstances does not automatically guarantee a full refund. We will review the evidence and determine the appropriate remedy based on the nature and extent of the issue.

6. Reporting a Problem

You must contact ANITROVE within 7 days of delivery.

Your request must include:

• Your order number
• A clear description of the problem
• Clear photographs of the entire item
• Close-up photographs showing the problem
• Photographs of the outer and inner packaging
• A photograph of the shipping label
• An unboxing video, if available

Please retain the item, all accessories, and all original packaging until the claim has been resolved.

Failure to contact us within 7 days or provide sufficient evidence may prevent us from confirming that the problem existed at the time of delivery.

7. Pre-Owned and Vintage Items

ANITROVE sells both new and pre-owned products.

Pre-owned and vintage items may show signs of age, storage, or previous use, including scratches, stains, discoloration, fading, odors, wear, damaged packaging, missing parts, or other imperfections.

Known condition details and included items are described on the product page whenever that information is available.

Conditions disclosed in the product description or visible in the product photographs are not considered defects and are not eligible for return or refund.

Minor imperfections commonly associated with manufacturing, age, storage, or previous use are not eligible for return unless they materially differ from the product description.

8. Return Authorization Required

Do not return an item without prior written authorization from ANITROVE.

If a return is approved, we will provide the designated return address and shipping instructions.

Items returned without authorization, returned to a different address, or sent using an unauthorized shipping method may not be accepted or refunded.

9. Available Remedies

If ANITROVE confirms that an incorrect, materially damaged, or materially misdescribed item was delivered, we will determine an appropriate remedy.

Depending on the circumstances, the remedy may include:

• A replacement, where available
• A partial refund if the customer keeps the item
• A full refund after the approved return is received
• Another remedy required by applicable law

ANITROVE may propose a partial refund where the problem is limited and the item remains usable or displayable. A partial refund will not be issued without the customer’s agreement where such agreement is required.

10. Return Shipping Costs

If ANITROVE confirms that the return is required because of our error, an incorrect item, confirmed shipping damage, or a material difference from the product description, we will provide instructions regarding reasonable return shipping costs.

Customers must not arrange an expensive international return shipment without receiving prior written instructions from ANITROVE.

11. Refund Processing

If a full refund is approved, it will normally be issued after the returned item has been received and inspected.

The item must be returned with all included accessories, parts, manuals, tags, and packaging, except where this is impossible because of the confirmed damage.

Approved refunds are issued to the original payment method. Refunds are normally processed within 5–10 business days after inspection, subject to any shorter period required by applicable law.

Your bank or payment provider may require additional time to display the refund in your account.

12. Original Shipping and Other Charges

Unless the return results from an error by ANITROVE or otherwise required by law, the following amounts are non-refundable:

• Original shipping charges
• Import duties and taxes
• Customs or brokerage fees
• Currency conversion fees
• International transaction fees
• Return shipping charges

13. Refused or Unclaimed Shipments

Refusing delivery or failing to claim a shipment is not an accepted method of cancellation.

If a shipment is refused, unclaimed, or returned because the customer did not pay applicable import duties, taxes, or other charges, the order will not automatically qualify for a refund.

If a refund is granted after the item is safely returned, original shipping costs, return shipping costs, customs expenses, and other non-refundable charges may be deducted to the extent permitted by law.

14. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

Orders returned, delayed, or lost because of an incorrect or incomplete address are not eligible for a full refund. Additional shipping charges and other costs may be deducted or charged to the customer to the extent permitted by law.

15. Mandatory Consumer Rights

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited under the laws applicable to the customer.

If mandatory law grants a customer a cancellation, withdrawal, return, repair, replacement, or refund right that conflicts with this policy, the mandatory legal right will apply only to the extent required by that law.

16. Contact Us

To report an incorrect, damaged, or materially misdescribed item, please contact us at:

https://anitrove.com/contact-us/

Please include your order number and use the same email address used when placing the order.