Terms & Conditions
Last updated: August 4, 2026
These Terms & Conditions govern your use of anitrove.com and any purchase made from ANITROVE.
By accessing this website, creating an account, or placing an order, you agree to these Terms & Conditions, our Privacy Policy, Refund and Returns Policy, and Commercial Disclosure.
If you do not agree to these terms, please do not use this website or place an order.
1. About ANITROVE
ANITROVE is an online store offering Japanese anime goods, character merchandise, vintage finds, and other collectibles.
Information about the seller is available on our Commercial Disclosure page:
https://anitrove.com/commercial-disclosure/
2. Eligibility
You must have the legal capacity to enter into a binding contract in your country or region to place an order.
If you are under the applicable age of majority, you may use this website and place an order only with the involvement and consent of a parent or legal guardian.
3. Customer Accounts
You are responsible for:
- Providing accurate and current account information
- Maintaining the confidentiality of your password
- Restricting access to your account and device
- All activity performed through your account
Please contact us immediately if you believe your account has been accessed without authorization.
ANITROVE may suspend or terminate an account where reasonably necessary to prevent fraud, misuse, unauthorized activity, or violations of these terms.
4. Product Information
We make reasonable efforts to present product titles, descriptions, condition details, dimensions, included accessories, prices, and photographs as accurately as possible.
However, colors and appearance may vary slightly because of lighting, photography, image processing, or display settings.
Measurements described as approximate may have minor differences.
If a product page contains an obvious typographical, pricing, translation, or technical error, ANITROVE may correct the information or cancel the affected order before shipment. If payment has already been collected for a cancelled order, a full refund will be issued.
5. New, Pre-Owned, and Vintage Products
ANITROVE sells both new and pre-owned products.
Pre-owned and vintage products may show signs of age, storage, handling, or previous use. These may include scratches, stains, fading, discoloration, odors, damaged packaging, missing parts, or other imperfections.
Known condition details and included accessories will be described on the product page whenever that information is available.
Conditions clearly disclosed in the product description or visible in the product photographs are part of the product’s stated condition and are not considered undisclosed defects.
Please review the entire product description and all available photographs before placing an order.
6. Product Availability
Products may have limited availability.
Submitting an order does not guarantee product availability or acceptance of the order.
Availability is confirmed before payment is finalized whenever applicable. If a product is unavailable, we may cancel the order and release the payment authorization or issue a full refund, as applicable.
7. Placing an Order
By placing an order, you confirm that:
- The information you provide is accurate and complete
- You are authorized to use the selected payment method
- You have reviewed the product description and condition
- You have reviewed the total price and shipping charges
- You understand that customs duties and import charges may apply
- You agree to our cancellation and return conditions
An automated order confirmation only confirms that we have received your order request. It does not necessarily mean that the order has been accepted or that product availability has been confirmed.
8. Order Acceptance
An order is accepted when ANITROVE confirms product availability and finalizes payment.
We reserve the right to reject or cancel an order before shipment when reasonably necessary, including when:
- A product is unavailable
- Payment cannot be authorized or completed
- The price or product information contains an obvious error
- Shipping to the destination is unavailable or restricted
- The order appears fraudulent or unauthorized
- The customer has violated these Terms & Conditions
- Fulfilling the order would violate applicable law
If we cancel an order after payment has been collected, we will issue a refund to the original payment method.
9. Prices and Currency
Product prices are displayed on each product page.
Unless otherwise stated, prices are displayed in United States dollars (USD).
Prices may change without notice. A price change will not affect an order after payment has been finalized, except where an obvious pricing error has occurred.
Your bank or payment provider may apply currency conversion fees, exchange-rate adjustments, or international transaction fees. These charges are not controlled by ANITROVE.
10. Payment Authorization and Finalization
When an order is placed, your payment method may first be authorized for the total order amount.
Payment is finalized after product availability has been confirmed whenever applicable.
If an order cannot be fulfilled, the authorization will be released or the payment will be refunded, as applicable.
The time required for a released authorization or refund to appear in your account depends on your bank or payment provider.
11. No Cancellation After Payment Is Finalized
Once payment has been finalized, the order is confirmed and cannot be cancelled, changed, or refunded at the customer’s request.
After payment is finalized, ANITROVE immediately begins processing the order and incurs costs associated with fulfilling it.
Cancellation will not be accepted because of a change of mind, an ordering mistake, personal circumstances, finding the product elsewhere, or failure to review the product details, shipping costs, or import charges.
This section does not limit any cancellation right that cannot legally be excluded under applicable law.
12. Shipping and Delivery
Orders are normally dispatched within 10–20 business days after payment is finalized.
Delivery times are estimates and may vary depending on the destination, shipping service, customs procedures, weather, holidays, local delivery conditions, and other circumstances outside our reasonable control.
Tracking information will be provided when available.
Risk relating to delivery will be handled in accordance with applicable law and the terms of the shipping carrier.
13. Shipping Address
You are responsible for providing a complete and accurate shipping address.
Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after order processing has begun.
Additional costs resulting from an incorrect or incomplete address may be charged to the customer to the extent permitted by law.
14. Customs, Taxes, and Import Restrictions
International orders may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise, these charges are not included in the product price or shipping charge and are the customer’s responsibility.
Customers are responsible for confirming that products may be lawfully imported into their destination country.
Customs procedures may delay, inspect, open, restrict, confiscate, or dispose of a shipment. ANITROVE is not responsible for actions taken by customs or other government authorities, except where applicable law provides otherwise.
15. Refused and Unclaimed Shipments
Refusing delivery or failing to claim a shipment is not an accepted method of cancellation.
If a shipment is refused, unclaimed, or returned because the customer did not pay applicable import charges, any refund will be determined after the item is safely returned.
Original shipping costs, return shipping costs, customs expenses, and other non-refundable costs may be deducted from any refund to the extent permitted by law.
16. Returns and Refunds
ANITROVE does not accept returns, exchanges, or refunds for customer convenience or change of mind after delivery.
We will review claims involving an incorrect item, confirmed delivery damage, significant undisclosed damage, or an item that materially differs from its description.
Problems must be reported within 7 days of delivery with the order number, description of the issue, and clear photographic evidence.
Full conditions are provided in our Refund and Returns Policy:
https://anitrove.com/refund-returns/
Nothing in these terms limits any mandatory consumer rights that apply under the laws of the customer’s country or region.
17. Website Use
You may use this website only for lawful personal shopping and informational purposes.
You must not:
- Use the website for unlawful or fraudulent purposes
- Attempt to access another customer’s account
- Interfere with the security or operation of the website
- Introduce malicious code, viruses, or automated attacks
- Scrape, copy, or extract website content using automated means without permission
- Attempt to bypass purchasing limits or security controls
- Use false identity, payment, billing, or delivery information
- Use the website in a way that infringes the rights of another person
18. Intellectual Property
The ANITROVE name, logo, website design, original text, graphics, and other original website materials are protected by applicable intellectual property laws.
Third-party product names, character names, trademarks, logos, artwork, and images belong to their respective owners.
Reference to a trademark, character, series, manufacturer, or rights holder does not imply sponsorship, partnership, or endorsement unless expressly stated.
You may not reproduce, distribute, modify, sell, or commercially exploit ANITROVE’s original website content without prior permission.
19. Reviews and Customer Content
If you submit a review, photograph, comment, or other content, you confirm that:
- You have the right to submit it
- It is accurate to the best of your knowledge
- It does not contain unlawful, abusive, defamatory, or infringing material
- It does not contain another person’s private information without permission
We may moderate or remove content that violates these terms or applicable law.
20. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, shipping carriers, social networks, and other websites.
Third-party services are governed by their own terms and privacy policies. ANITROVE is not responsible for third-party websites or services outside our reasonable control.
21. Website Availability
We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access.
We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.
22. Limitation of Liability
To the maximum extent permitted by applicable law, ANITROVE will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time of purchase.
Nothing in these Terms & Conditions excludes or limits liability where exclusion or limitation is prohibited by law, including liability arising from fraud, intentional misconduct, gross negligence, or other liability that cannot legally be excluded.
23. Events Outside Our Control
ANITROVE will not be responsible for delays or failure to perform caused by circumstances outside our reasonable control, including natural disasters, severe weather, war, civil disturbance, epidemics, government action, customs delays, transportation disruption, carrier failure, labor disputes, system outages, or communication failures.
We will make reasonable efforts to notify affected customers and resume performance when reasonably possible.
24. Privacy
Our collection and use of personal information are governed by our Privacy Policy:
https://anitrove.com/privacy-policy/
25. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our services, business practices, technologies, or legal obligations.
The updated terms will be posted on this page with a revised “Last updated” date.
Changes will not retroactively alter a completed order unless required by law or agreed with the customer.
26. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
27. Governing Law
These Terms & Conditions are governed by the laws of Japan, without regard to conflict-of-law principles.
Nothing in this section deprives a consumer of mandatory protections or rights available under the laws applicable to that consumer.
28. Contact Us
Questions about these Terms & Conditions may be submitted through our contact form: