Order Process
Last updated: August 4, 2026
ANITROVE uses an order-confirmation process designed for collectible products with limited availability.
Please review the steps below before placing an order.
1. Find Your Item
Browse our collection and select the product you would like to purchase.
Before adding an item to your cart, please review:
- The complete product description
- All available photographs
- Product condition
- Included accessories and missing parts
- Dimensions and other product details
- Price and estimated shipping charges
For pre-owned and vintage items, signs of age, storage, or previous use may be present. Product-specific information takes priority over our general Condition Guide.
2. Add the Item to Your Cart
Add the product to your cart and proceed to checkout.
Adding an item to your cart does not reserve it or guarantee its availability.
Products may have limited availability and may become unavailable before the order is confirmed.
3. Review Your Order
During checkout, carefully review:
- Selected products and quantities
- Billing and shipping information
- Shipping destination
- Product prices
- Shipping charges
- Order total
- Payment method
- Cancellation and return conditions
You are responsible for providing a complete and accurate shipping address.
Please correct any errors before submitting your order.
4. Submit Your Order
After submitting your order, you will receive an automated order email.
This email confirms that we have received your order request. It does not necessarily mean that the order has been accepted or that product availability has been confirmed.
5. Payment Authorization
When your order is submitted, your payment method may be authorized for the total order amount.
A payment authorization temporarily reserves the amount with your bank or payment provider. It is not necessarily a finalized charge.
Depending on your bank, an authorization may appear as a pending transaction.
The treatment of authorizations may vary depending on the selected payment method and payment provider.
6. Availability Confirmation
After receiving your order, ANITROVE confirms that the product remains available and that the order can be fulfilled.
This step is especially important for limited, collectible, pre-owned, and one-of-a-kind products.
Availability confirmation may also include:
- Reviewing the product and order information
- Confirming applicable shipping restrictions
- Checking the delivery address
- Completing payment and fraud-prevention checks
7. If the Product Is Unavailable
If the product is unavailable, ANITROVE will cancel the order and notify you by email.
If payment was only authorized, the authorization will be released. If payment was already collected, a full refund will be issued to the original payment method.
The time required for a released authorization or refund to appear in your account depends on your bank or payment provider.
ANITROVE does not control the processing time of banks or payment providers.
8. Payment Finalization and Order Confirmation
If product availability is confirmed and the order can be fulfilled, payment will be finalized and the order will be confirmed.
You will receive an order update by email.
Once payment has been finalized, the order cannot be cancelled, changed, or refunded at the customer’s request.
After payment is finalized, ANITROVE immediately begins processing the order and incurs costs associated with fulfilling it.
Please make sure that you wish to proceed with the purchase before submitting your order.
9. Order Processing
After payment is finalized, your order enters the processing stage.
Processing may include:
- Preparing the product for shipment
- Confirming the included items
- Selecting suitable protective packaging
- Preparing shipping and customs documentation
- Arranging international delivery
Orders are normally dispatched within 10–20 business days after payment is finalized.
Business days do not include Saturdays, Sundays, or Japanese public holidays.
10. Shipment
When your order has been dispatched, tracking information will be provided by email or through your ANITROVE account when available.
Tracking may not update immediately after dispatch. Please allow time for the shipping carrier to accept and scan the package.
Orders containing multiple products may be divided into separate shipments. Separate packages may arrive on different dates.
11. International Delivery
Delivery time begins after the package has been dispatched.
Estimated delivery times vary depending on:
- Destination country or region
- Selected shipping method
- Customs procedures
- Local delivery conditions
- Weather and holidays
- Other circumstances outside our reasonable control
Delivery estimates are not guaranteed delivery dates.
Further information is available on our Shipping Information page:
https://anitrove.com/shipping-information/
12. Customs and Import Charges
International shipments may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise, these charges are not included in the product price or shipping charge and are the customer’s responsibility.
Customers are responsible for confirming that products may be legally imported into their destination country.
ANITROVE cannot declare a purchase as a gift or enter an inaccurate value on customs documents.
13. Receiving Your Order
When your order arrives, please:
- Confirm that the correct product was delivered
- Check the outer packaging for visible damage
- Open the package carefully
- Confirm that the stated accessories and parts are included
- Retain the packaging until you have confirmed the product’s condition
We recommend recording an unboxing video for valuable or fragile orders.
14. Problems With Your Order
Please contact us within 7 days of delivery if you receive:
- An incorrect item
- An item materially damaged during delivery
- An item with significant damage not disclosed on the product page
- An item that materially differs from its description
- An order missing an item or accessory explicitly stated as included
Please provide your order number, a clear explanation, photographs of the item, photographs of the packaging, and a photograph of the shipping label.
Do not return an item without receiving written instructions from ANITROVE.
Further information is available in our Refund and Returns Policy:
https://anitrove.com/refund-returns/
15. Change-of-Mind Cancellations and Returns
Once payment has been finalized, customer-requested cancellations are not accepted.
After delivery, ANITROVE does not accept returns, exchanges, or refunds for customer convenience or change of mind.
This includes ordering the wrong item, finding the item elsewhere, personal circumstances, or failure to review the product description, condition, photographs, shipping charges, or import responsibilities.
Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.
16. Order Status Summary
Order Received
We have received your order request. Availability has not yet been confirmed.
Availability Confirmed
The product remains available and the order can proceed.
Payment Finalized
The order is confirmed. Customer-requested cancellation or modification is no longer accepted.
Processing
Your order is being prepared for international shipment.
Shipped
The package has been dispatched. Tracking information is available when supported.
Completed
The order has been delivered or otherwise completed.
Cancelled
The order could not be completed. Any applicable authorization release or refund will be processed.
17. Contact Us
If you have a question about your order, please contact us through:
https://anitrove.com/contact-us/
Please include your order number and use the same email address used when placing the order.