Commercial Disclosure
Disclosure Based on the Specified Commercial Transactions Act of Japan
Store Name
ANITROVE
Seller
The seller’s legal name will be disclosed without delay upon legitimate request.
Person Responsible for Operations
The name of the person responsible for operations will be disclosed without delay upon legitimate request.
Business Address
The business address will be disclosed without delay upon legitimate request.
Telephone Number
The telephone number will be disclosed without delay upon legitimate request.
Contact
Please contact us using the form below.
https://anitrove.com/contact-us/
Seller information omitted from this page will be provided by email without delay upon legitimate request and with sufficient time before an order is placed.
Website
Selling Prices
Product prices are displayed on each product page.
Unless otherwise stated, prices are displayed in United States dollars (USD).
Additional Charges
In addition to the product price, customers may be responsible for:
- International shipping charges displayed during checkout
- Import duties, customs charges, taxes, brokerage fees, or other charges imposed by the destination country
- Currency conversion or international transaction fees charged by the customer’s bank or payment provider
These charges are not included in the product price unless expressly stated otherwise.
Payment Methods
Available payment methods are displayed during checkout and may include major credit or debit cards and other supported payment services.
Payment Timing
When an order is placed, the payment method may be authorized for the order amount.
Payment is finalized after order availability has been confirmed. If the order cannot be fulfilled, the authorization will be released or the payment will be refunded, as applicable.
The timing at which a released authorization becomes available again depends on the customer’s bank or payment provider.
Order Availability
Products may have limited availability. Placing an order does not guarantee availability until the order has been confirmed by ANITROVE.
If an item is unavailable, we will notify the customer and release the payment authorization or issue a full refund, as applicable.
Order Processing and Delivery
Orders are processed after payment and product availability have been confirmed.
Orders are normally dispatched within 10–20 business days after payment is finalized.
Delivery times vary depending on the destination country, customs procedures, and selected shipping service. Available shipping methods and estimated delivery information will be displayed during checkout or communicated in the order confirmation.
Tracking information will be provided when available.
Cancellations
If you wish to request a cancellation, please contact us as soon as possible.
Cancellation requests may be accepted before an order has been confirmed and processing has begun. Once an order has been confirmed or prepared for shipment, it may no longer be possible to cancel it.
ANITROVE reserves the right to cancel an order and issue a full refund if the product is unavailable, payment cannot be completed, shipping restrictions apply, or the order is suspected of fraud or misuse.
Returns and Exchanges
Because many products are collectible, limited, vintage, or pre-owned, returns and exchanges are not accepted for change of mind, personal preference, minor differences in color, or conditions clearly disclosed on the product page.
If you receive an incorrect item, an item damaged during delivery, or an item that materially differs from its description, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging and shipping label, where relevant
Do not return an item without prior authorization from ANITROVE.
If ANITROVE confirms that the item is incorrect, damaged during delivery, or materially different from its description, we will provide an appropriate remedy, which may include a replacement, partial refund, or full refund.
Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s country or region.
Return Shipping Costs
If a return is accepted because of an incorrect item, confirmed shipping damage, or a material difference from the product description, ANITROVE will provide instructions regarding return shipping costs.
Customers are responsible for return shipping costs for any other return accepted as an exception, unless otherwise required by applicable law.
Pre-Owned and Vintage Items
ANITROVE sells both new and pre-owned products.
Pre-owned and vintage items may show signs of age, storage, or previous use. Known scratches, stains, discoloration, damage, missing parts, and included accessories will be described on the product page whenever that information is available.
Conditions already disclosed in the product description or shown in the product images are not considered defects.
Product Images and Colors
Product images are provided to show the item as accurately as reasonably possible. Colors and appearance may vary slightly depending on lighting, photography, and the customer’s display settings.
For pre-owned items, customers should review all available images and condition information before ordering.
Customs and Import Restrictions
Customers are responsible for confirming that products may be lawfully imported into their destination country.
Customs inspections may delay delivery. ANITROVE is not responsible for delays caused by customs authorities or for import duties, taxes, brokerage fees, or other charges imposed by the destination country.
If a shipment is refused, unclaimed, or returned because the customer did not pay applicable import charges, any refund will be determined after deducting non-refundable shipping costs, return costs, and other expenses, to the extent permitted by law.
Order Limitations
Any product quantity limits, destination restrictions, or other special sales conditions will be displayed on the applicable product page or during checkout.