Last updated: August 4, 2026

ANITROVE ships Japanese anime goods, character merchandise, vintage finds, and other collectibles to destinations around the world.

Please review the following information before placing an order.

1. Shipping Destinations

International shipping is available to supported countries and regions.

Available destinations are displayed during checkout. If your country or region cannot be selected, we are currently unable to ship to that destination.

Shipping availability may be restricted because of carrier limitations, local regulations, import restrictions, product type, size, weight, or other circumstances.

2. Order Processing

Orders are processed after product availability has been confirmed and payment has been finalized.

Orders are normally dispatched within 10–20 business days after payment is finalized.

Business days do not include Saturdays, Sundays, or Japanese public holidays.

Some orders may require additional processing time because of:

• Product characteristics or condition
• Multiple items included in one order
• Packaging requirements
• Address verification
• Payment or fraud-prevention checks
• Shipping restrictions
• Events outside our reasonable control

If a significant delay occurs before dispatch, we will contact you using the email address provided with your order.

3. Processing Time and Delivery Time

Processing time and delivery time are separate.

• Processing time is the period required to confirm and prepare your order before dispatch.
• Delivery time begins after the package has been handed to the shipping carrier.

Estimated delivery times vary depending on the destination country, selected shipping service, customs procedures, local delivery conditions, weather, holidays, and other circumstances outside our reasonable control.

Delivery estimates are not guaranteed delivery dates.

4. Shipping Methods

Available shipping methods will be displayed during checkout where supported.

The available method may depend on:

• Destination country or region
• Package size and weight
• Product type
• Value of the shipment
• Carrier restrictions

ANITROVE may change the shipping service to an equivalent or more suitable tracked service when reasonably necessary to deliver the order safely.

5. Shipping Costs

Shipping costs are calculated based on factors including destination, package weight, product size, and available shipping service.

The applicable shipping charge will be displayed during checkout before the order is submitted.

Shipping charges do not include import duties, customs fees, taxes, brokerage fees, or other charges imposed by the destination country unless expressly stated otherwise.

6. Tracking Information

Tracking information will be provided by email or through your ANITROVE account when available.

Tracking may not update immediately after the shipping label is created. Please allow time for the carrier to accept and scan the package.

Some destination countries may provide limited tracking updates after the package leaves Japan.

7. Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

The customer is responsible for:

• Confirming that the product may be legally imported
• Providing information requested by customs or the shipping carrier
• Paying applicable duties, taxes, and fees
• Complying with local import laws and regulations

ANITROVE cannot declare an order as a gift or enter an inaccurate value on customs documents.

Customs procedures may delay delivery. ANITROVE does not control customs inspections, decisions, processing times, or charges.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please check the following carefully before submitting your order:

• Recipient’s full name
• Street address and building or apartment number
• City, state, province, or region
• Postal or ZIP code
• Country
• Telephone number

Please contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after order processing has begun.

Additional shipping or return costs resulting from an incorrect or incomplete address may be charged to the customer to the extent permitted by law.

9. P.O. Boxes and Restricted Addresses

Some tracked shipping methods cannot deliver to P.O. boxes, military addresses, parcel lockers, forwarding services, hotels, or other temporary addresses.

We may contact you to request an alternative address if the selected shipping service cannot deliver to the address provided.

10. Packaging

Items are packaged according to their size, type, condition, and fragility.

Where appropriate, protective materials may be used to reduce the risk of damage during international transportation.

Product packaging, retail boxes, and outer boxes may show signs of age, storage, handling, labels, tape, or wear, particularly for pre-owned and vintage products.

When packaging condition is important, please review the product description and photographs before ordering.

11. Multiple-Item Orders

Orders containing multiple items may be shipped together or in separate packages depending on size, weight, product characteristics, availability, and shipping restrictions.

If an order is shipped in multiple packages, separate tracking information may be provided.

Packages from the same order may arrive on different dates.

12. Delivery Delays

International shipments may be delayed by circumstances including:

• Customs inspections
• Carrier congestion
• Weather or natural disasters
• Holidays
• Local delivery disruptions
• Government restrictions
• Transportation interruptions
• Incomplete customs or address information

ANITROVE cannot guarantee a delivery date or compensate for delays outside our reasonable control, except where required by applicable law.

13. Lost Shipments

If tracking has not updated for an extended period or your shipment appears to be lost, please contact us.

We may open an investigation with the shipping carrier. Carrier investigations may take several weeks to complete.

A replacement or refund will not normally be issued while a carrier investigation is ongoing.

After the investigation is completed, we will determine the appropriate resolution based on the carrier’s findings and applicable law.

14. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Clear photographs of the damaged item
• Photographs of the outer and inner packaging
• A photograph of the shipping label
• An unboxing video, if available

Please retain the item and all packaging until the claim has been resolved. The shipping carrier may require photographs or inspection of the package.

Do not return a damaged item without receiving written instructions from ANITROVE.

15. Refused or Unclaimed Shipments

Refusing delivery or failing to claim a shipment is not an accepted method of cancellation.

If a shipment is refused, unclaimed, or returned because import charges were not paid, the order will not automatically qualify for a refund.

If a refund is approved after the item is safely returned, original shipping costs, return shipping costs, customs expenses, and other non-refundable charges may be deducted to the extent permitted by law.

16. Returned Shipments

If a package is returned because of an incorrect address, failed delivery attempt, refusal, non-payment of import charges, or failure to collect the package, we will contact the customer after the package has been returned.

If reshipment is available, the customer may be required to pay the new shipping charge and any costs associated with the return.

Reshipment is not guaranteed and may be unavailable because of product condition, shipping restrictions, or other circumstances.

17. Order Cancellations

Once payment has been finalized, the order is confirmed and cannot be cancelled or changed at the customer’s request.

Please review your products, delivery address, shipping costs, and applicable import responsibilities before completing payment.

Further information is available in our Refund and Returns Policy:

https://anitrove.com/refund-returns/

18. Contact Us

If you have a question about shipping or an existing delivery, please contact us through:

https://anitrove.com/contact-us/

Please include your order number and use the same email address used when placing your order.